Refund Policy

At Traijo, we are committed to providing a seamless shopping experience and ensuring your satisfaction with every purchase you make on our platform. This Refund Policy outlines the terms and conditions under which refunds are processed for products purchased from our website. Please read this policy carefully before making a purchase. 1. Returns and Refunds Eligibility: We accept returns for eligible products within 5 days from the date of delivery. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when received. Some products, such as perishable goods, personalized items, and digital downloads, may not be eligible for returns. Please check the product description for specific return eligibility. 2. Initiating a Return: To initiate a return, please contact our customer support team within 5 days of receiving the product. You can reach out to us via email at customer_support@traijo.com or through our customer support portal on our website. Please provide your order number, a description of the product you wish to return, and the reason for the return. 3. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping method and keeping the shipping receipt as proof of return. 4. Inspection and Refund Process: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the returned product is approved, we will process the refund. The refund will be issued to the original payment method used during the purchase. 5. Refund Timing: Refunds are typically processed within 7 to 10 business days from the date we receive the returned product. Depending on your financial institution, it may take additional time for the refund to be reflected in your account. 6. Partial Refunds and Exceptions: In some cases, partial refunds may be issued for products that are returned with minor signs of use or damage. If a returned product does not meet our return eligibility criteria, we reserve the right to decline the refund request. 7. Contact Us: If you have any questions or concerns regarding our refund policy, please contact our customer support team at customer_support@traijo.com. We're here to assist you. Please note that this Refund Policy is subject to change without prior notice. It's advisable to review this policy periodically to stay informed about any updates. By shopping on Traijo, you agree to comply with and accept the terms outlined in this Refund Policy.